【体験談】 Grandline 体験レッスン時に受けたレベルテストが酷い！（１）の続きです。
証拠として、レベルチェックテストの結果を受けた後、抗議したメール原文をアップします。
まだまだ拙い英語力ではありますが、僕の英語力が学校の言うような初級者でしょうか？
「どうせTOEIC以上のビジネス英語を教えてもあなたは理解できないでしょう」というレベルでしょうか？
それも含めて見てもらえればと思います。
目次
Grandline へのメール抗議文
７月２日 僕のメール
Thank you for sending information of my lesson schedule and the result of my test. However, I’m not satisfied with the contents.
According to the lesson topics you sent, It looks just contents for improving my English skill. I don’t think the lesson is special and different from the one in other English schools. As I informed you, I don’t want to learn only English, but how to start and run own business in Philippines. If anything, I focus on the later. I can’t judge now if the lesson contains my purpose. But if it doesn’t include it and you say that ‘although we’re able to customize lesson contents along with your purpose, I can’t do it since your skill isn’t enough to understand it’, I request you to re-customize it. It’s OK to extend the schedule such as from 10h to 40h or more if I can learn it. It’s OK to make schedule while teaching about it. No need to think about whether I understand the customized contents. I’ll ask you if I have questions in the lesson. I want to improve my English skill while learning business in Philippines.
In addition, as I told you, it’s OK to teach of financial in Philippines or accountant in Philippines if you can’t customize and teach how to start and run own business in Philippines. I require you NOT to teach ordinary English lesson along with general English text book. Please reply me honestly if you can’t do that.
I told you that I don’t mind the result of the test. But I have to complain about the contents of the test I took if you made my lesson schedule along with the result and continue to say that ’You can’t understand it with your skill’. Please check my dissatisfaction attached on this e-mail.
7 月２日 僕のメール 添付テキスト
Reading test
I only answered half of it, only test1. I couldn’t have enough time to read test2 since I took much time to read a document unrelated to the test. The document seemed to be regarding how to manage worker. Besides, there’re no questions about test2 at first. I also had to take time to ask and confirm it to the teacher. I heard that I lost 10 minutes about that from teacher. Have you considered such a situation and judged ‘Your skill is HB’?
Listening test
(test1)
This was shorthand test rather than listening test. I couldn’t write down it even if it was in Japanese since the test required me to write down all sentences what I listened. Although I listened and understood what the speaker announced, I couldn’t have enough time to write down it all. You should require me to check if I understand what was announce about. For example, there was announce regarding flight delay, then the test should ask me ‘What is the reason why the air plain’s takeoff was delayed?’. Then I could answer that ‘It was due to increment weather’. It’s better to select answer in several answers since I don’t have enough time to write down sentence. The test should be similar like TOEIC test part3 or part4. I don’t understand why I must write down all sentences and why you judge the person if he has enough skill of listening.
(test2)
Although I listened the announce twice, I couldn’t catch up the question like ‘Is it TRUE of FALSE?’. That’s why I didn’t answer anything on the paper. For example, there was announced like ‘My mother used to bake cookie when she was child. But she doesn’t do it anymore.’ Originally, the test should require me to answer like ‘My mother was interested in fishing when she was child. Is it TRUE or FALSE?’. Anyway, I couldn’t catch up the questions. So, please send me all sentences in this test. I really want to confirm it.
Writing
I took much time to think about what I should talk about rather than writing since the question was ambiguous and I asked it to teacher. The test require me to answer something like ‘If the someone come to your hometown/country, what will you suggest?’. I couldn’t imagine the situation whether it’s private or business since I thought the word ’suggest’ should be on business basically. I started to write the letter after asking it and getting answer ‘It’s OK to think about any situation’. Thus, I couldn’t have enough time. Don’t you think that the request should be written clearly like ‘If the foreigner come to Japan at first time in sightseeing, what would you suggest to him?’?
７月３日 Grandline の返答
Thank you for your email.
We would like to apologize if we were not able to meet your expectations.
Although, we are not closing our doors for other business opportunities with you.
７月３日 僕のメール
I’m sorry but I still have a question since I can’t understand what your answer means clearly.
You judged me that I don’t have enough skill to understand the lesson I imagined by viewing my assessment result. So, I informed you that you don’t have to worry about whether I can catch up with the lesson or not in the last e-mail. I’ll ask you if I have a question, I also said.
Your reply seems to means that I’m not eligible for taking the lesson I requested due to my low English skill. If yes, you should reply my question regarding the test at least. I told you I’m not satisfied with the contents of the test in a document attached e-mail. Why don’t you answer it if you’re still refusing for my request? Specially, I’m curious about whether the listening test was appropriate.
I’m willing to know practical business English in Philippines. And you answered it’s possible orally also. But you just added a word ’If you can score high in that test’ at that time. Although my score was low, I have confidence to understand it. Anyway, I want to learn it. That’s why I visited your English school instead of others.
７月４日 Grandline の返答
Would it be better if we can arrange a face to face consultation here in the new building? Kindly tell me your most preferred schedule anytime this weekday.
７月５日 僕のメール
>Would it be better if we can arrange a face to face consultation here in the new building?
>Kindly tell me your most preferred schedule anytime this weekday.
I’ve already informed twice what I want to learn at last time. In addition, e-mail also like below;
—————————————————
I want to improve my English skill while learning business in Philippines.
In addition, as I told you, it’s OK to teach of financial in Philippines or accountant in Philippines if you can’t customize and teach how to start and run own business in Philippines.
As I informed you, I don’t want to learn only English, but how to start and run own business in Philippines. If anything, I focus on the later. I can’t judge now if the lesson contains my purpose.
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For example, one of my business idea is starting and running ◯◯ company in Philippines. I want to know how to start and run it in Philippines while learning English. You just should answer above my question. Why should I go there even though you haven’t answered my question?
Not only that but also my question regarding the contents of the test, you won’t answer anything. Don’t you think it’s the manner that you suggest something after you answer my question?
７月１０日 僕のメール
I think I haven’t received your reply yet. Did you send me the reply? I need below information at least;
- How to start and run own business in Philippines while learning English.
- Answer against my question regarding the result of contents of the test.
According to your company web site, you can teach students not only English but also business in Philippines. It also says ‘Why don’t you take high level lessons, English conversation which is helpful your business with less than half cost compared to Japan’. It means you can teach Accounting, Financial affairs and law in Philippines at least, doesn’t it? I’m looking into how to run own business in Philippines. I know how complex these processes are in Philippines. So, we foreign manager have to learn these topics.
７月１４日 僕から Grandline 代表者に宛てたメール
レッスンを受けるかどうかを決めるにあたり、レベル判定のテスト後の結果に対し、授業内容とテストの内容について◯◯さんに４回も問い合わせをしていますが、未だにきちんとした回答をいただけていません。ここ２回については返信すらない状況です。
レッスンを受ける目的、内容については、◯◯様もご理解されていると思いますが、いかがでしょうか？
誠意あるご回答をお待ちしております。
なお、返信がない場合、システム上のトラブルの可能性も考えられますので、月曜午前にお電話させていただきます。
総括
この後、７月１７日の月曜日に代表者に電話で問い合わせたのですが、「記憶にございません」のような返答の後、「確認します」で電話を切ってから放置です。
こういった個人顧客への対応からも、僕はGrandlineをお勧めしません。
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